Shipping policy

Free Shipping Policy:

We offer free ground shipping on all items in the 48 contiguous United States (we are unable to ship to P.O. Boxes). Shipping to Hawaii, Alaska & Canada may be available with some items for an additional fee. Please Contact Us if you have any questions or would like to request a quote. Please check the product page to verify we can ship the item you would like to purchase.

With the exception of heavy or oversized items, our items ship using either UPS - United Parcel Service, FedEx - Federal Express, or USPS - United States Postal Service.

Time-Sensitive & Expedited Orders:

We may be able to work with our manufacturers to reduce lead time and shipping time for some items (additional fees may apply). If you have a time-sensitive order, please contact us for a quote. It would be our pleasure to assist you in selecting items and making sure your order gets to you in time.

Freight/Truck Shipping for Heavy & Oversized Items:

Motor freight ships heavy and oversized items with curbside delivery. Curbside delivery means the freight company is only required to deliver the freight at curbside. If you require other accommodations, please contact us for assistance. Additional fees may apply.

Fine Garden & Home Products does not ship heavy or overweight items to Alaska, Hawaii & Canada.

Fine Garden & Home Products retains the right to charge the customer for any additional freight services without prior authorization. Fine Garden & Home Products may bill you via your on-file credit card or by invoice. Additional freight services include, but are not limited to, inside delivery, white glove service, change of delivery address, and missed delivery appointment.

Lead times:

All products sold on Fine Garden & Home Products include a minimum & maximum lead time. Fine Garden & Home Products processes your order and then determines the shipping time. Lead times do not include shipping time, which may be an additional 2 to 7 business days. The lead time is an average annual estimate that may vary from time to time. Business days for lead time do not include holidays.

International Orders:

Please contact us if you need to ship an item outside the United States & Canada. Unfortunately, due to the complexity of international orders, we are unable to accept returns (unless the item is damaged or defective) on orders outside the United States and Canada. International order returns for damaged or defective items are for exchange only, no refunds. The customer assumes responsibility for return shipping and insurance fees. Fine Garden & Home Products does not ship heavy or overweight items internationally.