Customer Care

Questions about an order, a piece, or your garden? We're glad to help. Reach us any of these ways.

Prefer to write online? Use our contact form.

Shipping

• Every order ships free by ground to the 48 contiguous United States. We can't ship to P.O. boxes.
• Most pieces usually ship in 7 days or less, straight from the studio that makes them.
• You'll get an email with tracking as soon as your order ships.
• Shipping to Alaska, Hawaii or Canada may be possible for some items for an added fee. Contact us for a quote.

Made to order

Some pieces are handcrafted just for you. The product page says so, along with how long it usually takes.

• Most made-to-order pieces ship in 4 weeks or less.
• Some ironwork takes up to 12 weeks.
• Once production begins, a made-to-order piece can't be canceled, returned or refunded unless it arrives damaged or defective.

Freight delivery

Large, heavy pieces travel by motor freight (LTL) with curbside delivery. The product page notes when an item ships this way. Please check your delivery and note any damage on the delivery receipt before you sign.

Returns

• Return any piece within 30 days of delivery for a full refund.
• We pay the return shipping and send you a prepaid label. There's no restocking fee.
• Pieces that ship by freight can be returned within 30 days too. The return freight is paid by you.
• Made-to-order pieces can't be returned unless they arrive damaged or defective.
• To start a return, email or call us with your order number. Please send items back unused, in their original condition and packaging.

Read the full return policy

Damaged or defective items

If anything arrives damaged or defective, contact us right away and we'll make it right with a replacement or a full refund.

• We'll need photos of the damage or defect. Email them to us with your order number.
• If the box looks damaged by the carrier (crushed, torn, punctured or wet), please photograph the package before you open it, then the piece as you unpack it. Your photos let us file a claim with the carrier and get your replacement on its way sooner.
• Please keep the piece and all of its packaging until we let you know the claim is settled. The carrier may ask to inspect them.
• For freight deliveries, also note the damage on the delivery receipt before you sign.

Your order

• Your card is charged when you place your order.
• Have a question about an order? Email or call us with your order number and we'll look into it.